Handover and return:
With GoMore Keyless: Make sure that the car key is stored in the car and has been locked with the GoMore app. The renter completes the rental agreement in the app. It is also mandatory to have a spare key for emergencies.
Without GoMore Keyless: You or an employee must be on site to complete the digital rental agreement in your GoMore app (use Co-Hosts if needed) during handover and return. This allows you to document the vehicle's condition, fuel gauge and mileage. Using the contract in the app is important for claims and additional costs.
Availability of the business owner:
Business owners must be contactable via the GoMore app or telephone during the rental period. In the event of technical problems affecting Keyless, both the owner and the renter can call GoMore's emergency number. If breakdowns or emergencies occur and the business owner cannot be contacted, GoMore can make reasonable decisions about repairs on behalf of the owner.
Information in an emergency:
Emergency numbers, breakdown service number and mandatory insurance details must be entered in your car profile under "Instructions and description".
All (roadside) insurance details must be entered in the car profile under “Damage” → “Roadside assistance” → “Add details”.
Recommendation: The glove compartment contains a leaflet with information/telephone numbers about insurance (policy number), breakdown assistance and more detailed information about what to do if the car breaks down or there’s an emergency.
Maintenance and service:
Business owners must ensure that their vehicles comply with the law and are in good condition. GoMore reserves the right to cancel bookings or reduce rental rates if vehicles do not meet the requirements. In the event of cancellation, there is no compensation for the owner.
Immobiliser with GoMore Keyless:
To start the car, it must be unlocked via the app to deactivate the immobiliser. Remember this in the event of a breakdown or a visit tothe garage. Test the immobiliser function regularly.
Additional drivers, foreign journeys, reduction of excess:
You can offer these options for additional income in your car profile. The offers must be covered by you or your insurance company.
Trips abroad:
Automated Messages:
We recommend to build a setup with the option of "automated messages" this can help the business owner to provide the renter at specific events during the rental with imporant informations (pick-up informations, parkings situation, special instruction upon return, ...). This feature will save you from having to handle many manual chats with your customers.
You can find more rental informations in our
Owner Step-by-Step Guide (not live yet) or FAQs.
Report the claims
All additional notifications must be submitted in your "Rental bookings" → "Completed" and in the related rental "New expense claim" or "New damage claim". Ensure that the report is documented in detail.
Please make sure to submit additional charge requests through the app, and not by email or other channels, to ensure fast processing.
Fines and fees
Any fines or claims (parking ticket, speeding ticket, toll or congestion charge, others) that occur during the rental are the renter’s responsibility. Report these right away under “New expense claim”. For most cases, the request will be sent directly to the renter for approval and payment via GoMore. For certain matters, GoMore will review the request and may contact the renter if needed.
Mileage and fuel
If the kilometre or fuel details are incorrect, please report this under "New expense claim". We will take care of the clarification and settlement with the renter. You will be credited as soon as payment has been made. Please note that additional costs must be reported within 72 hours of the end of the rental period.
Existing damages
Existing damage to the vehicle must be entered in the vehicle profile under "Damage and claims". If a new damage occurs during the rental period or is reported by a renter, add this to the vehicle profile as well. Updating the vehicle profile with existing damages is crucial to ensure smooth claims processing.
Report new damage
Regular checks for damages (also mechanical) are required.
Meet the renter in person (default): The rental agreement must be completed with the renter and damages must be recorded on return.
GoMore Keyless rental: If the renter has caused damage but has not reported it, you must report this damage within 48 hours in the related rental via "New damage claim".
Damage Claims settlement (Important)
As a business owner, you are responsible for settling claims with your insurance company. GoMore supports you in communication with the renter and collecting the deductible. In order to hold the renter liable, the rental agreement, pictures or repair invoices must prove the damage during the rental period (according to the rental terms and conditions). The deductible or damage cost will only be charged after the repair has been completed and documented with either proof of insurance from the insurance company or a final workshop report with invoice (*). The owner can determine the place of repair, but must find an appropriate solution if the renter is liable for the damage. The invoice for the deductible/damage cost issued by GoMore must be paid by the renter before it is forwarded to the owner. Failure to do so will result in the renter’s details being passed to the owner, who will be responsible for any further legal action. GoMore is exempt from any liability.
(*) GoMore is not an insurance company. This means we can only hold the renter liable for documented costs, such as repair cost or the insurance deductible. GoMore cannot charge the renter for any claims without an invoice. If the renter and owner can agree on another solution, GoMore can will handle the claim settlement according to their joint agreement. However, we do not provide advice on how to settle such claims. Examples include cases where the renter pays based on a cost estimate instead of a final invoice, or where a business owner chooses not to repair the damage but receives an agreed compensation amount from the renter.
Clarification regarding the deductible per claim:
The deductible per damage for GoMore renters is CHF 1´500 (the current rental terms and conditions apply). The Business Owner is responsible for verifying which deductibles are applied by their insurance for the respective damage events. However, the renter will be charged no more than the deductible effectively charged by the Business Owner’s insurance (based on the corresponding damage and proof of insurance) and in any case no more than the GoMore deductible per damage of CHF 1´500. The Business Owner may offer a deductible reduction to renters via GoMore for an additional fee (see Bookable extras).
Mechanical and electronic damage
The renter is not liable for normal wear and tear or mechanical/electronic defects in the vehicle unless the damage was caused by improper use. In such a case, an independent garage must assess the damage. If the renter is responsible for the damage, send the workshop report to GoMore. The repair and settlement of the claim should only take place after confirmation by GoMore.
