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Congratulations! You now have GoMore Keyless in your car

Before first rental, we ask you to test the Keyless features by doing the following:

1. Open your GoMore app and go to the "Your car" tab and tap on Keyless.

2. Check that the car can be locked and unlocked with the app.

3. Check that the car's location is correctly shown on the map.

4. Confirm that the car's mileage count matches the count suggested by our app.

5. Confirm that the car's battery level matches the battery level suggested by our app.

6. Activate a PIN code. Please follow the instructions below.

CREATE A PIN CODE

As an extra security measure, we ask you to create a PIN code for Tesla rentals with GoMore Keyless.

You can activate a PIN for all your GoMore rentals by following these steps:

  1. Activate the PIN code via your vehicle's touchscreen by tapping "Controls" > "Safety & Security" > "PIN to Drive".

  2. Go to your car's settings on GoMore under "Instructions and descriptions" and enter your chosen PIN code at the top of the "During the rental" field.
    The code will only be shown to renters who have a confirmed booking.
We recommend that you update your PIN code regularly.

ADDITIONAL SAFETY RECOMMENDATIONS

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GoMore's rental insurance covers the rental period and 30 min. before the start of the rental. Outside the rental period, your regular car insurance should still cover any damage. Please see our recommendations for safe storage of keys outside the rental period. In addition, remember to test your immobiliser annually.

  1. Place the key in the car only when you have a rental and as close as possible to the start of the rental period. Retrieve the key from the car's glove compartment at the end of the rental period.

  2. If you want to keep the key in the car frequently or more permanently to maximise bookings, we recommend that you keep the key in an RFID bag, which you keep in a locked key box inside the glove compartment.

  3. Inform your renters what the code is for your key box by writing the code in the "Instructions and description" -> "During the rental" section on your car ad or in a message to the renter in our messaging system before the start of a rental.

CHARGING PLAN FOR YOUR EV

When you rent out your electric car with GoMore Keyless, it's important to choose a charging plan that suits your needs and clearly informs potential renters on how to handle the car's charging. Below is a description of GoMore's three charging plans.

  1. Free charging:
    The owner provides access to a charging network that the renter can use for free.

  2. Initial charge included:
    The renter pays for charging during the rental, but can return the car with less battery than pick-up free of charge.

  3. Renters pay for changing:
    Renters pay for charging during the rental and for any battery difference from the pickup.

If you would like more information about our charging plans, please feel free to contact us or read more in our FAQ.

KEYLESS RENTALS

From now on, all your rentals will be Keyless, and handover and return will be done in the renter's app. You will receive a copy of the rental contract by email.

Remember to always put the key in the glove compartment and lock the car with the app before Keyless rentals. The car must not be locked with your key before you lock it with the app.

If you have accepted rental agreements before installing and activating Keyless, they will not work as Keyless rentals.

If you want these rentals to be handled Keyless, you need to notify the renter and contact GoMore.

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UPDATE YOUR CAR PROFILE

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Three quick updates make your car ready to rent itself out:

1. Add the car's home address
The renter only gets your car's exact location from the app 30 min. before the start of the rental.

2. "Good to know"
On GoMore, under Car Details, you can enter important information about your car for renters. I.e., where your car has a parking license, whether your Brobizz can be borrowed for a fee, or if the key does not look like a classic car key.

3. Damages
It is important that existing and new damages are described and photo-documented under Damages. It is your responsibility to document and make it likely that an undocumented damage has occurred during a rental period. GoMore recommends that you take photos of the car and check for damage both before and after each rental. If you find damage to your car that has not been reported by a renter, contact GoMore Support immediately.

BEFORE KEYLESS RENTALS

When renting out your car, remember the following:

  1. Park the car at its home address
  2. Place the car key in the glove compartment
  3. Close the doors and windows
  4. Lock the car with your app

When done, your car is ready for collection. The car can only be picked up by the renter if it has been locked with the app prior to the rental.

Once the car is locked via the app, the car's engine can only start if it is subsequently unlocked via the app. This means that safety is top notch. Remember that this applies to both you and the renter.

TIPS FOR MANY RENTALS

  • Switch on instant booking to boost and highlight your car in search results.

  • Select 'no notice' under instant booking.

  • Set the minimum rental period to 1 hour.

  • Put a GoMore sticker on the back of your car so it's easy to find and visible to potential renters. 

  • Always keep your calendar up to date.

 

 

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HOW KEYLESS WORKS FOR RENTERS

30 minutes before the rental starts, the renter can see the exact location of the car. Before this, the renter can only see the car's home address.

The renter takes eight photos from each angle and confirms the car's condition.

The renter can then unlock the car with the app and find the key in the glove compartment. Once the rental has started, you will be notified and a copy of the rental contract will be sent to you by email.

When the renter returns the car, the renter will again take eight photos of the car's condition. If there is missing fuel or excess kilometers on return, this is automatically charged to the renter and added to your GoMore balance.

At the end of the rental, the renter puts the key back in the glove compartment and locks the car in the app. You will receive a copy of the final contract by email.

NEED A HAND?

If you have questions, you can find many answers on our website.

If you need more help, you can contact us within GoMore's normal opening hours on:

Phone

+ 41 43 508 87 99

E-mail

keyless@gomore.ch

 

Outside our opening hours, for urgent matters, you can contact us on:

+41 43 508 14 09 (only ENG)

Please note that the emergency hotline is open between 07-09 and 17-23 on weekdays and 07-23 on weekends.

If your renter needs roadside assistance, you or the renter can always call our insurance. You find all the necessary information here.