GoMore Keyless Owner Guide
TEST YOUR IMMOBILISER
Once Keyless is installed in your car, please test the features by going through the steps below:
1. Open your GoMore app and go to the "Your car" tab and tap on Keyless.
2. Check that the car can be locked and unlocked with the app. Note that the car only can be unlocked with the app, when you have locked it with our app.
3. Check that the car's location is correctly shown on the map.
4. Confirm that the car's mileage count matches the count suggested by our app.
5. Check that the car's battery level matches the battery level suggested by our app.
6. Test the immobiliser. Please follow the instructions below.
TEST YOUR IMMOBILISER
To make your and your renters' experience with Keyless cars as pleasant as possible, it is important that you test your immobiliser before first rental and then once a year. In this way, we ensure that the Keyless device always works optimally.
To test your immobiliser, follow these three steps below:
1. Open the car with the GoMore app and get in.
2. Lock the car with the GoMore app while sitting in the car and wait 1 minute.
3. Take the car key and try to start the car.
If the car does not start when locked through the app, the immobiliser is working as intended.
If the car starts there is a technical fault in the immobiliser and we need to get it fixed as soon as possible.
In case that any of the above does not work as intended, please contact us via Keyless@gomore.dk
ADDITIONAL SAFETY RECOMMENDATIONS
GoMore's rental insurance covers the rental period and 30 min. before the start of the rental. Outside the rental period, your regular car insurance should still cover any damage. Please see our recommendations for safe storage of keys outside the rental period. In addition, remember to test your immobiliser annually.
- Place the key in the car only when you have a rental and as close as possible to the start of the rental period. Retrieve the key from the car's glove compartment at the end of the rental period.
- If you want to keep the key in the car frequently or more permanently to maximise bookings, we recommend that you keep the key in an RFID bag, which you keep in a locked key box inside the glove compartment.
- Inform your renters what the code is for your key box by writing the code in the "Instructions and description" -> "During the rental" section on your car ad or in a message to the renter in our messaging system before the start of a rental.
CHARGING PLAN FOR YOUR EV
When you rent out your electric car with GoMore Keyless, it's important to choose a charging plan that suits your needs and clearly informs potential renters on how to handle the car's charging. Below is a description of GoMore's three charging plans.
- Free charging:
The owner provides access to a charging network that the renter can use for free. - Initial charge included:
The renter pays for charging during the rental, but can return the car with less battery than pick-up free of charge. - Renters pay for changing:
Renters pay for charging during the rental and for any battery difference from the pickup.
If you would like more information about our charging plans, please feel free to contact us or read more in our FAQ.
KEYLESS RENTALS
From now on, all your rentals will be Keyless, and handover and return will be done in the renter's app. You will receive a copy of the rental contract by email.
Remember to always put the key in the glove compartment and lock the car with the app before Keyless rentals. The car must not be locked with your key before you lock it with the app.
If you have accepted rentals before the installation of Keyless, they will not work as Keyless rentals.
If you want these rentals to be handled Keyless, you need to notify the renter and contact GoMore, after the installation.
UPDATE YOUR CAR PROFILE
Three quick updates make your car ready to rent itself out:
1. Add the car's home address
The renter only gets your car's exact location from the app 30 min. before the start of the rental.
2. Good to know
On GoMore, under 'your car' -> 'Instructions and descriptions' you can enter important information about your car for renters. I.e., where your car has a parking license, whether your Brobizz can be borrowed for a fee, or if the key does not look like a classic car key.
3. Damages
It is important that existing and new damages are described and photo-documented under Damages. It is your responsibility to document and make it likely that an undocumented damage has occurred during a rental period. GoMore recommends that you take photos of the car and check for damage both before and after each rental. If you find damage to your car that has not been reported by a renter, contact GoMore Support immediately.
BEFORE KEYLESS RENTALS
When renting out your car, remember the following:
- Park the car at its home address
- Place the car key in the glove compartment
- Close the doors and windows
- Lock the car with your app
When done, your car is ready for collection. The car can only be picked up by the renter if it has been locked with the app prior to the rental.
Once the car is locked via the app, the car's engine can only start if it is subsequently unlocked via the app. This means that safety is top notch. Remember that this applies to both you and the renter.
HOW KEYLESS WORKS FOR RENTERS
The renter takes eight photos from each angle and confirms the car's condition.
The renter can then unlock the car with the app and find the key in the glove compartment. Once the rental has started, you will be notified and a copy of the rental contract will be sent to you by email.
When the renter returns the car, the renter will again take eight photos of the car's condition. If there is missing fuel or excess kilometers on return, this is automatically charged to the renter and added to your GoMore balance.
At the end of the rental, the renter puts the key back in the glove compartment and locks the car in the app. You will receive a copy of the final contract by email.
TIPS FOR MANY RENTALS
- Switch on instant booking to boost and highlight your car in search results.
- Select 'no notice' under instant booking.
- Set the minimum rental period to 1 hour.
- Put a GoMore sticker on the back of your car so it's easy to find and visible to potential renters.
- Always keep your calendar up to date.
WHEN VISITING THE WORKSHOP
- The immobilizer can be activated if the car's 12V battery is disconnected or drained. When visiting the workshop, we recommend that you inform the workshop that the car has GoMore Keyless installed.
NEED A HAND?
If you have questions, you can find many answers on our website.
If you need more help, you can contact us within GoMore's normal opening hours on:
Phone
+ 45 89 87 09 90
keyless@gomore.dk
Outside our opening hours, for urgent matters, you can contact us on:
+45 89 87 06 06
Please note that the emergency hotline is open between 07-09 and 17-23 on weekdays and 07-23 on weekends.
If your renter needs roadside assistance, you or the renter can always call Tryg Vejhjælp on behalf of GoMore on +45 72 24 23 41 (policy number 620 9027 276). If the issue is of a technical nature and not urgent, contact GoMore the next day.