Congratulations! You now have GoMore Keyless in your car
Before you start using GoMore Keyless, we ask you to do following:
1. Open your GoMore app and go to "Your car" and tap on Keyless.
2. Check that the car can be locked and unlocked with the app.
Note: To unlock the car you must first lock it with the app (not the car key).
3. Check that the car's location is correctly shown on the map.
4. Test the immobiliser. Please follow the instructions below.
5. Check that the car's mileage count matches the count shown in your app.
If not, let us know so we can bypass (*) the function.
6. Check that the car's fuel level matches the fuel level shown in your app.
If not, let us know so we can bypass (*) the function.
(*) Depending on your car and model, automatic recording of fuel and mileage might not be possible. Instead renters will take a photo of the dashboard and manually add the values for mileage/fuel on pick-up and return. You will find the picture in the relevant rental (Pick-up and return summary). Inform us directly via form in case of deviations.
TEST YOUR IMMOBILISER
For safety reasons, once the car is locked through the app, the car is immobilised and cannot be started if it's not first unlocked through the app. This is part of the GoMore Keyless technology. To ensure that the technology is properly installed we ask you to test this functionality.
To test your immobiliser (theft protection), follow these three easy steps:
1. Open the car with the GoMore app and get in
2. While sitting in the car, lock the car with the GoMore app and wait 1 minute
3. Try to start the car with the car keys/start button
Repeat this test once a year and inform us about any issues. If the car does not start when locked through the app, the immobiliser is working as intended. If the car starts, there is a technical issue with the immobiliser that we need to get fixed as soon as possible.
ADDITIONAL SAFETY INFORMATION
GoMore's rental insurance covers damages during the rental period and 30 min before the rental start. Outside the rental period, your regular car insurance should still cover any damage. Please see our recommendations for safe storage of keys outside the rental period. In addition, remember to test your immobiliser annually.
- Place the key in the car only when you have a rental and as close as possible to the start of the rental period. Retrieve the key from the car's glove compartment at the end of the rental period.
- If you want to keep the key in the car frequently or more permanently to maximise bookings, we recommend that you keep the key in an RFID bag, which you keep in a locked key box inside the glove compartment.
- Inform your renters what the code is for your key box by writing the code in the "Instructions and description" -> "During the rental" section on your car ad or in a message to the renter in our messaging system before the start of a rental.
IF PROBLEM OCCURS WITH YOUR CAR?
Doors cannot open
If you experience problems unlocking the car, you must contact GoMore before sending the car to a workshop/contacting road assistance. Since our keyless system is connected with the cars unlock-functionality we can do trouble-shooting over the phone before further actions are taken.
Car cannot start
If you or a workshop can not start the car you must always contact GoMore. For example, power loss, starting problems or battery replacement may activate the Keyless units immobiliser. Since workshops often are unfamiliar with the technology in our devices there is a risk that faults may be incorrectly attributed to our unit. You are therefore responsible for informing the workshop about this, and ask them to contact us, before any work is carried out. Failure to do so may result in unnecessary troubleshooting, and any costs incurred will not be covered by GoMore.
For contact information to GoMore, please scroll down to the end of this page where you find an emergency keyless hotline number.
ADD IMPORTANT INFORMATION
Two quick updates to make your car ready for rentals
1. Add "good to know- information" about your car
In you car profile (Car details -> Instructions and description) you can add important information about your car that will be displayed to the renters. We encourage you to write sufficient details and relevant information about the car, since you will not be meeting the renters face-to-face. Information that can be included in the description sections, are for example, the location of where the renter can park the car, the location of the handbrake, or something else that the renter should be aware of in regards to the car.
2. Look for existing and new damages
It is important that existing and new damages are described and photo-documented under Damages (Damage and Claims -> Existing damage).
It is your responsibility to document and make it likely that an undocumented damage has occurred during a rental period. GoMore recommends that you take photos of the car before and after each rental and check it for damage. If you notice any damage to your car that was not reported by a renter, contact us immediately and no later than 48h after the end of the rental period.
HOW TO MAXIMIZE RENTALS
- Activate Instant booking in your car profile. If you do so, your car
will have a higher ranking in our car listing and have more visibility to
our renters ⚡ - Follow our pricing recommendations and dynamic pricing.
- Set the minimum rental period to 1 hour.
- Put a GoMore sticker on the back of your car so it's easy to find and visible to potential renters. You can request a sticker by sending an email to support@gomore.se
- Keep your rental calendar updated.
BEFORE RENTALS
- Park the car at its home address
- Place the car key in the glove compartment
- Step outside the car
- Lock the car with your GoMore app
- Check all doors to ensure the car is correctly locked
When done, your car is ready for the renter. Renters can only open the car if the it has been previously locked via the GoMore app. If you have locked the car with your own keys or another app, renters will be unable to unlock it.
Remember, for safety reasons, once the car is locked through the app, the car's engine can only be started if it is subsequently unlocked through the app. This applies to both you and the renter.
HOW KEYLESS WORKS FOR RENTERS
The renter takes eight photos from each angle and confirms the car's condition.
The renter can then unlock the car with the app and find the key in the glove compartment. Once the rental has started, you will be notified and a copy of the rental contract will be sent to you by email.
When the renter returns the car, the renter will again take eight photos of the car's condition. If there is missing fuel or excess kilometers on return, this is automatically charged to the renter and added to your GoMore balance.
At the end of the rental, the renter puts the key back in the glove compartment and locks the car in the app. You will receive a copy of the final contract by email.
NEED A HAND?
If you have questions, you can find many answers in our help center.
If you need more help, you can contact us within GoMore's normal opening hours on:
Phone
+ 46 313 04 56 66
keyless@gomore.se
Outside our opening hours, for urgent (Keyless) matters, you can contact us on:
Emergency Keyless Hotline (global)
+46 317 67 16 66
Please note that the emergency hotline is open outside of our opening hours from 07-23 on weekdays and weekends.
If your renter encounters challenges or a misfortune during the rental period, you or the renter can always call Road Assistance (24/7 Assistance) under +46 8 731 40 68 It's important to say that the car has been rented from GoMore and the car is insured by Omocom.