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Safety Measures
All renters are verified before they can send rental requests.
Renters must be at least 21 years old and have a current residence in Switzerland.
They must verify their identity using two forms of ID (driver’s license and ID card/passport). As a standard procedure, we conduct a personal background check, which includes reviewing the tenant’s online presence and creditworthiness, to ensure the highest possible level of security for our car owners.
Insurance
Our insurance partner Baloise (Baloise Insurance) covers damages to your car that occurs during a rental. The insurance policy is issued to the renters as the insured party and includes comprehensive coverage, liability insurance, and roadside assistance.
Scope of coverage: The insurance is valid for the rental period specified in the rental agreement. Baloise coverage applies throughout Europe and the countries bordering the Mediterranean, excluding Kosovo, the Russian Federation, Georgia, Armenia, Azerbaijan, and Kazakhstan.
Damage resulting from lack of maintenance (e.g., low oil level or dead battery) or from wear and tear of the car is not covered by the insurance.
Base Price
You set the base price yourself (= daily rate starting from 10 hours)! This amount serves as the basis for calculating the rental costs. A daily rental includes 150 km without fuel (battery charging depending on the selected charging plan).
GoMore-Fee
For administrative costs, we charge a 25% GoMore fee on your rental income. As a car owner with your own commercial insurance, you benefit from reduced GoMore fees - contact us for more information.
Period-Discounts
GoMore automatically grants duration discounts for longer rentals. In line with these discounts, the included kilometers per day are also reduced, ensuring that you as a car owner are not disadvantaged in this regard.
Dynamic Pricing
During periods of high demand (e.g., on public holidays or during vacation seasons), your rental price is automatically increased, and during periods of low demand, it is slightly reduced - to maximize both the number of bookings and your earnings.
Guide & Description
In this section, you can describe your vehicle profile and provide important information about the pickup, usage, and return of the car. The more details you include here - for example, about operation, parking rules, or special features - the easier it will be for tenants to understand everything, and the fewer questions you’ll have to answer afterward.
Pricing
Here you can set your base price, which determines how much tenants pay per day. Dynamic pricing automatically adjusts the rate based on supply and demand - longer bookings receive a period discount to keep your car competitive.
Calendar
We recommend using the calendar feature regularly to keep your car’s availability up to date. You can block individual days or longer periods when you need the car yourself, and you can also adjust prices for specific days individually. This way, you’ll only receive requests for periods when your car is actually available.
Keyless
Make your car keyless and enable contactless bookings around the clock - no key handover needed.
The system is very popular among renters; keyless cars are booked on average three times more often than those without it. We cover the costs for installing and removing this system for you.
Once installed, you can view the current location of your keyless car, as well as its mileage and fuel level.
Booking settings
In the booking settings, you can decide whether renters can book your car without waiting for your approval (instant booking) or whether you prefer to manually confirm each request first. You can also set how much notice you need for instant bookings, how far in advance your car can be booked, and the minimum and maximum duration of a booking. The car status allows you to choose whether your car is currently visible in the search and available for booking.
Details
In this section, you can specify the features of your car, such as comfort options like air conditioning or heated seats, safety systems, multimedia functions, and whether your car uses all-season or winter tires. You can also decide here whether pets are allowed in the vehicle. The more complete your profile is, the better renters can assess whether your car meets their needs.
Pictures
Take well-lit photos of your car from all sides. Add at least four photos, with the main photo being especially important since it appears in the search results. Choose an image that shows your car clearly. Attractive photos make your car more appealing and increase your chances of getting bookings. Additional images - such as side view, trunk, cockpit, and seats - help renters get a detailed impression beforehand and further improve your chances of being booked.
Damages and Claims
Document all existing damages to your car before the rental begins. These damages will be shown to the renter(s) at the start of the booking. If a new damage occurs during a rental, it is your responsibility to report it as soon as possible to ensure a smooth insurance process.
Co-Hosts
Co-hosts help you manage your vehicles. You can add a trusted person to assist you with vehicle maintenance, communication, or booking management. You decide which permissions your co-hosts have and always retain full control.
Boost your car
When you boost your car, it appears higher in the search results and is seen more often by potential renters. You can flexibly choose the period during which you want your car to be boosted. The cost is deducted directly from your GoMore balance.
Additional equipment available for booking
In the extras settings, you can specify whether your car may be used for trips abroad. You can also offer additional options such as roof boxes, bike racks, or child seats for an extra fee. This gives renters more flexibility while allowing you to earn extra income.
Parking and delivery
Here you can enter the address where your car is normally parked, including the type of parking space. You can also specify a delivery radius so that your car can be delivered directly to the renter's desired location or picked up there for a fee. This makes your car more attractive and brings you additional income.
Automated Messages
You can also create automated messages under Messages. These will be sent to the renters at the time you choose. This feature will save you from having to handle several manual chats with your customers.
Motorway vignette requirement
Please note that a motorway vignette is required when using the highway with a GoMore car. Any fines related to missing vignettes are not covered by GoMore.
Charging the Battery (for electric cars only)
Select how you want the charging of your car to be handled. You can choose to cover the charging costs yourself, provide only the initial charge, or require renters to pay for all charging costs.
Additionally, you can block charging time between bookings to ensure the battery is fully charged again.
Please make sure to hand over your car with at least 60% battery level. Renters must return it with at least 10%, otherwise a fee will be applied.
Pickup
At pickup, you inspect the car together (except for Keyless!).
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As the car owner, you take photos of the car, the mileage, and the fuel gauge.
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you check the renter’s driver’s license (please note that only physical driver’s licenses are accepted — a photo is not sufficient).
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then you both sign the rental agreement in the app.
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after that, you hand over the keys to the renter, and the rental begins.
Signing the rental agreement and starting the rental in the app is important for insurance, damage claims, and any additional costs!
Return
When the car is returned, you inspect the vehicle together again. If any damage occurred during the rental, it can be easily reported in the app. You can also indicate if too many kilometers were driven or if the car was not refueled or not refueled enough. Additional costs will then be charged to the renter.
With GoMore Keyless
Make sure the car key is inside the car and that the car has only been locked using the GoMore app. The renter completes the rental agreement in the app and takes photos of your car. Report any new damage to us within 48 hours after the end of the rental. It is also mandatory to have a spare key available for emergencies.
Rental extension
A renter can request an extension of the rental period. You will receive an extension request, which you can either accept or decline. The extension is also relevant for insurance coverage — it only applies to the booked rental period. Please keep this in mind when offering goodwill to renters.
Approval required: An extension is only valid if you, as the car owner, agree to it. If you do not accept the extension, the renter is obligated to return the vehicle at the originally scheduled time — otherwise, late fees will be charged.
The option to request an extension disappears once the official rental period has ended in the system. Therefore, an extension must be requested before the rental period expires.
Keyless
Keyless allows you to rent out your car without having to be present for pickup or return. The renter can lock and unlock the car directly through the GoMore app.
Interested? Book a consultation appointment directly through our Keyless page!
Enable Instant Booking
This means that renters’ booking requests are automatically accepted. You can decide whether you still want to manually approve very last-minute booking requests to ensure that the car is available. This feature significantly increases your car’s popularity and ranking!
Choose the right price
Make sure to price your car appropriately compared to other available listings. If you follow GoMore’s suggested daily prices, your ranking in our vehicle search will improve.
Take attractive photos
We recommend taking high-quality photos of your vehicle, as this increases the likelihood of bookings. Make sure your car is clearly visible in the pictures, and include photos of the interior as well.
Acceptance rate and fast response time
Car owners with a high acceptance rate and quick response times receive more rental requests and achieve a better ranking.
Keep your calendar up to date
You can easily block days or times when you need your car yourself or don’t want to rent it out. This way, you avoid unnecessary requests and improve your ranking.
Request extra costs (app)
Possible extra costs: fines, tolls, fuel, etc.
Important: Report within 48 hours (except for fines).
For most cases, the request will be sent directly to the renter for approval and payment via GoMore. For certain matters, GoMore will review the request and may contact the renter if needed.
Please make sure to submit additional charge requests through the app, and not by email or other channels, to ensure fast processing.
Fuel / Charging Costs
If you believe that the reported fuel level or battery percentage at pickup or return is incorrect, you can request reimbursement for the difference (with photo/proof).
For electric cars, charging costs incurred during the rental can be uploaded (provided the charging plan selected indicates that renters are responsible for charging expenses).
Cleaning
You should always inspect the car together with the renter at the time of return - including the interior. If the car is dirty:
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Agree on an amount directly on-site, note it in the rental contract, and have both parties sign it. This makes the reimbursement process straightforward.
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Alternatively, significant dirt beyond normal use (e.g., mud, stains, etc.) can be submitted as additional charges. Renters are not liable for normal wear and tear.
Important: Take clearly visible photos of the dirty condition immediately after the return.
For reimbursement, you can upload an invoice (choose the most economical cleaning option) or enter a flat-rate amount.
Fines
If you receive a fine - for example for parking violations, speeding, or an unpaid toll - the renter is generally responsible. You have two options for how to proceed:
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You can pay the fine yourself and then submit it through the GoMore app. The renter has three days to transfer the amount directly to you. If no payment is made, GoMore will take over the further process. Important: Only the actual fine will be reimbursed - reminder fees must be covered by you.
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For higher fines, you can request a driver reassignment. In this case, you provide the renter’s details to the authorities so the fine can be officially assigned to them.
Availability of the car owner
You must be available via the GoMore app or by phone during the rental period. In the event of technical problems with Keyless, both car owners and renters can call the GoMore Keyless emergency number.
Emergency information
Please keep a leaflet with important information for emergencies (instructions for renters) and the accident report form in your car.
New damage report
Regular checks for damage are mandatory and are the responsibility of the vehicle owner. In the event of stone chips, the vehicle should generally be taken to a repair shop immediately after the damage occurs.
With GoMore Keyless: If the renter causes damage but has not reported it, you can report it as “damage” via the app within 48 hours of the rental.
Without GoMore Keyless: The rental agreement must be completed with the renter and any damage must be reported upon return.
Claims settlement
In order to hold the renter liable, the rental agreement, photos, or repair invoices must prove that the damage occurred during the rental period (in accordance with the terms and conditions).
In the event of damage, the renter must contact you as soon as possible and report the damage to GoMore (details provided at the end of the rental period). Next, a damage report will be forwarded to our insurance company, Baloise. Once a Baloise employee has assessed the damage, the car can be repaired.
Mechanical and electronic damage
The renter is not liable for normal wear and tear or mechanical/electronic defects in the vehicle, unless the damage was caused by improper use. In such cases, an independent repair shop must assess the damage. If the renter is responsible for the damage, please send the repair shop report to GoMore. Repairs and settlement of the damage should only be carried out after confirmation by GoMore.
Breakdown assistance: 0800 24 80 11 and +41 58 285 28 28 abroad (24/7 assistance)
